Refund and Return Policy
Last Updated: March 12, 2026
At Nami Eloria, we want you to love your purchase. If you are not satisfied, we offer returns under the following conditions.
Returns
You may return items within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused
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The item must be in original packaging
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Proof of purchase is required
Non-Returnable Items
Certain items cannot be returned, including:
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Final sale items
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Gift cards
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Worn or damaged items
Refunds
Once we receive and inspect your returned item:
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Approved refunds will be issued to the original payment method
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Processing time may take 5–10 business days
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.