Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return To start a return, contact us at support@namieloria.com. If your return is accepted, we'll send you instructions on how and where to send your package. Returns must be sent to:
Nami Eloria Returns 67 Godman Road Grays, Essex RM16 4TD United Kingdom
Items sent back without first requesting a return will not be accepted.
Damages & Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can make it right.
Non-Returnable Items We cannot accept returns on:
- Sale items
- Gift cards
Exchanges The fastest way to get what you want is to return your original item and, once the return is accepted, place a new order for the replacement.
European Union — 14-Day Cooling-Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@namieloria.com.